Terms and Conditions of use
Effective date: April 1st, 2015
Understanding Solace, LLC
Please read these Terms and Conditions of Use (“TOU”) carefully. By accessing or using any digital or downloadable resources, memberships, online courses, one-on-one or group coaching sessions, workshops, or entering any online private forums operated by Understanding Solace, LLC (collectively referred to as “the Program”), you agree to be bound by these TOU.
If you do not agree with these TOU, you may not use the Program.
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1. Participants
You will receive the services outlined on the web page where you register.
If you wish to participate in another session of the Program in the future or purchase any other event tickets, products, programs, or services from the Company, all terms of these TOU will continue to apply unless superseded by another agreement in writing.
If you cancel and then decide to join the Program again at a later time, you will be charged at the current rate, regardless of any special offers or discounts you received in the past.
This Program is intended and only suitable for individuals aged 18 and above. Some of the content in this Program may not be appropriate for children. Company hereby disclaims all liability for use by individuals under the age of 18.
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2. Payment
You agree to the fees and payment schedule selected at checkout.
A. Membership Programs
* **Month-to-Month Commitment, Cancel at Any Time:** Upon registering for this Membership, your first payment will be due, followed by recurring monthly payments. The recurring monthly payment will be charged to your card on the same calendar day each month unless terminated by either you or us. You can cancel at any time before the next month’s payment is charged, as outlined below in the Termination or Cancellation paragraph.
* **Annual Commitment:** Upon registering for this Program, you agree to register for an annual membership with an annual payment that will automatically be charged to your card on file. Your annual membership will automatically renew, and recurring annual payments will be automatically charged to your card on the same calendar day each year after your first annual membership payment unless terminated by either you or us.
In the event you do cancel, default, or late payments will be due immediately.
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3. Intellectual Property Rights
a. Access to Membership Content
Upon enrolling, you will gain access to content from the month of your enrollment forward. Your membership does not include access to all content that has ever been shared with other members. Company makes no guarantee that it will maintain recordings of coaching calls or other content for any particular time period.
While your membership is active, the content to which you have access may be available to download. When your membership has been terminated, you will not have any access to the membership site or any content posted there after the end of the current billing term.
b. Ownership of the Content
The words, videos, voice and sound recordings, training materials, design, layout, graphics, photos, images, information, materials, documents, data, databases, and all other information and intellectual property accessible on or through the Company website, any third-party website the Company may use to distribute or host the Program, and contained in emails sent to you by the Company, as well as the look and feel of all of the foregoing (“the Content”) is property of the Company and/or our affiliates or licensors, unless otherwise noted, and it is protected by copyright, trademark, and other intellectual property laws.
c. The Company’s Limited License to You
If you view, purchase, or access any Program or any of the Content, you will be considered our Licensee. For the avoidance of doubt, you are granted a revocable, non-transferable license for personal, non-commercial use only, limited to you and those living within your household only.
This means you and those living within your household may view, download, print, email, and use one copy of individual pages of the Program and Content for your own personal purposes or your own business only.
You may not republish, reproduce, duplicate, copy, sell, display, disclose, distribute to friends, family, or any other third party outside your household, or otherwise use any material from the Program or Content for commercial purposes or in any way that earns you or any third-party money (other than by applying them generally in your own business). By downloading, printing, or otherwise using the Program or Content for personal use, you in no way assume any ownership rights of the Content – it is still Company property.
Any unauthorized use of any materials found in the Program or Content shall constitute infringement.
You must receive our written permission before using any of the Program or Content for your own commercial use or before sharing with others.
The trademarks and logos displayed on the Program or Content are trademarks belonging to the Company, unless otherwise indicated. Any use including framing, metatags, or other text utilizing these trademarks, or other trademarks displayed, is strictly prohibited without our written permission.
All rights not expressly granted in these terms or any express written license are reserved by us.
d. Unauthorized Use
Your use of any materials found in the Program or Content other than that expressly authorized in this agreement or by a separate written assignment is not permitted (“Unauthorized Use”). You agree to pay liquidated damages of five (5) times the total fees paid for the Program in the event of your Unauthorized Use, or a minimum of \$5,000, whichever is greater, in addition to any legal or equitable remedies the Company may be entitled to pursue. This is not a penalty but an agreed liquidated damage charge for the Unauthorized Use.
You agree that any violation or threatened violation of the Intellectual Property Rights terms in these TOU would cause irreparable injury to the Company that may not be adequately compensated by damages, entitling the Company to obtain injunctive relief, without bond, in addition to all legal remedies.
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4. Your Conduct
The Program is a “pitch-free zone.” You agree you will not pitch, promote, market, or sell any other products, groups, programs, or events to Program participants on any Company website or third-party forums operated by the Company, whether or not officially sanctioned, owned, or operated by the Company. This means you agree not to form, or ask Program participants to join, “shadow” groups on social media or any other platform, or in-person meetups, based on interests or locality. You agree you will not invite Program participants to participate in events, such as a meetup, seminar, or athletic competition, without first receiving approval from the Company. You agree not to market, promote, or sell products or services such as essential oils, exercise DVDs, nutritional supplements, coaching services, or other products or services to Program participants, unless you are authorized or requested to do so by the Company.
Please choose carefully the materials that you upload to, submit to, or embed on any website operated by the Company and any third-party forums operated by the Company. Any material you post on the Company’s website or in any third-party forums operated by the Company may become public.
You are responsible for your material and for any liability that may result from the material you post. You participate, comment, and post material at your own risk. Any communication by you on the Company’s website or in any third-party forums operated by the Company, including any comments, information, questions, or other material you post, may be accessible to others and is considered non-confidential. You are solely responsible for the content you share, and you agree to use discretion when disclosing any sensitive or personal information.
The Company reserves the right, in its sole discretion, to remove or edit any content that violates these Terms, is offensive, or is otherwise inappropriate, without notice.
5. Confidentiality and Recordings
While group sessions may be recorded for educational purposes or for the benefit of other participants, Understanding Solace, LLC is not obligated to record any or all sessions. By participating in any group session, you consent to being recorded. These recordings may be shared with other program participants or used as part of future course content.
If you do not wish to be recorded, you should refrain from speaking during recorded sessions or contact the Company for alternate arrangements. You agree not to share, distribute, or replicate any session recordings made available to you without express written permission.
6. Disclaimers
The Program is for informational and educational purposes only. You acknowledge that the Company is not a licensed healthcare provider, therapist, or attorney, and that the coaching services are not a substitute for professional advice by medical, legal, financial, mental health, or other qualified professionals.
The Company cannot guarantee any specific results, outcomes, or improvements through participation in the Program. Results vary based on individual commitment and circumstances.
7. Termination
You have the right to terminate your use of the Program at any time. To cancel your membership, you must do so through your account dashboard or by contacting support at support@understandingsolace.com before your next billing cycle to avoid additional charges.
The Company reserves the right to terminate your participation in the Program at any time for breach of these TOU, disruptive behavior, or any other reason deemed necessary to maintain the integrity of the Program.
8. Refund Policy
All sales are final unless otherwise stated on the specific Program sales page. Refunds will not be provided for unused time, dissatisfaction, or failure to access the content. Please review the refund terms associated with each Program before purchasing.
9. Limitation of Liability
To the fullest extent permitted by law, the Company disclaims all warranties, express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose.
In no event shall the Company or its affiliates be liable for any indirect, special, incidental, consequential, or punitive damages, including loss of profits or data, arising out of your use or inability to use the Program.
10. Indemnification
You agree to defend, indemnify, and hold harmless Understanding Solace, LLC, its affiliates, directors, officers, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney’s fees) arising from:
Your use of the Program;
Your violation of these TOU;
Any content you submit, post, or transmit through the Program.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the state in which Understanding Solace, LLC is registered, without regard to its conflict of law principles.
Any disputes arising out of or relating to these Terms shall be resolved through binding arbitration in the same state and county in which the Company is registered, unless otherwise mutually agreed.
12. Entire Agreement
These TOU constitute the entire agreement between you and the Company with respect to the Program and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.
14. Intellectual Property
All content, materials, and intellectual property displayed or distributed through the Program, including but not limited to text, graphics, logos, images, videos, audio clips, downloadable content, software, and course materials (collectively, the “Content”) are the exclusive property of Understanding Solace, LLC or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
You agree not to reproduce, distribute, publicly display, perform, modify, create derivative works from, transmit, or in any way exploit the Content without the prior written consent of Understanding Solace, LLC. Unauthorized use of the Content may violate copyright laws and could result in civil or criminal penalties.
15. User-Generated Content
If you submit, post, or transmit any content to the Program, including testimonials, comments, feedback, questions, or other materials (“User-Generated Content”), you grant Understanding Solace, LLC a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform such content in connection with the Program and the business of Understanding Solace, LLC.
You represent and warrant that you own or have the necessary rights and permissions to submit the User-Generated Content and that it does not infringe or violate the rights of any third party.
Understanding Solace, LLC reserves the right, but is not obligated, to monitor, edit, or remove any User-Generated Content that is unlawful, offensive, defamatory, or otherwise violates these Terms or applicable laws.
16. Accessibility and Modifications to Terms
Understanding Solace, LLC reserves the right to modify, update, or change these Terms and Conditions at any time without prior notice. Changes will be posted on the Program’s website and will become effective immediately upon posting.
It is your responsibility to review these Terms periodically for updates. Your continued use of the Program after any such changes constitutes your acceptance of the new Terms. If you do not agree to the updated Terms, you must discontinue use of the Program.
17. Children’s Policy
The Program and services offered by Understanding Solace, LLC are intended for individuals aged 18 years and older. By using the Program, you represent and warrant that you are at least 18 years old.
We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected such information without parental consent, we will take prompt steps to delete it.
18. International Users
The Program is intended for users located in the United States, but Understanding Solace, LLC may offer services internationally.
If you access or use the Program from outside the United States, you do so at your own risk and are responsible for compliance with applicable local laws and regulations.
By using the Program, you agree to comply with all applicable laws and acknowledge that Understanding Solace, LLC makes no representations that the Program or its Content are appropriate or available for use in locations outside the United States.
19. Contact Information
If you have any questions about these Terms, please contact us at:
Understanding Solace, LLC