Privacy Policy
Effective Date: April 1st, 2025
Company Name: Understanding Solace, LLC
Website: [Insert your domain, e.g., www.understandingsolace.com]
1. Introduction
Understanding Solace, LLC (“Company”, “we”, “us”, or “our”) operates the website [yourdomain.com] (the “Service”). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and your choices regarding that data.
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Definitions
Service: The website and services operated by Understanding Solace, LLC.
Personal Data: Any information relating to an identified or identifiable individual.
Usage Data: Automatically collected data related to use of the Service.
Cookies: Small data files stored on your device to improve user experience.
Data Controller: The person or entity that determines the purposes and means of processing personal data (Understanding Solace, LLC).
Data Processor: A third party that processes data on behalf of the Data Controller.
Data Subject: Any individual using our Service who is the subject of Personal Data.
3. Information We Collect
3.1 Personal Data
We may collect the following:
Full name
Email address
Phone number
Mailing address
Information shared during coaching sessions
Payment details (via third-party processors)
SMS Consent: By providing your mobile number, you consent to receive text messages for promotional and informational purposes. Message frequency may vary. Standard message and data rates may apply. You can opt out anytime by replying "STOP".
3.2 Usage Data
Includes:
IP address
Browser type and version
Pages visited
Time and date of visit
Time spent on pages
Diagnostic and analytics data
3.3 Tracking & Cookies
We use cookies and similar technologies for session management, user preferences, and analytics. You can manage cookie settings via your browser.
4. Use of Data
We use your data to:
Provide and maintain the Service
Schedule coaching sessions
Process payments
Respond to inquiries
Send newsletters and promotions (with consent)
Improve our services through analytics
Comply with legal obligations
5. Legal Basis for Processing (GDPR)
For individuals in the EEA, we rely on one or more of the following legal bases:
Your consent
The performance of a contract
Our legitimate interests
Legal compliance
6. Retention of Data
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Coaching session notes and recordings are retained in accordance with your client agreement and platform practices.
7. Transfer of Data
Your information may be transferred to—and maintained on—servers outside your country, including the United States. By using our Service, you consent to this transfer.
8. Disclosure of Data
We may disclose data:
To comply with legal obligations
To protect rights and safety
In response to law enforcement or regulatory requests
With your consent
9. Security of Data
We implement industry-standard security practices, including SSL encryption, restricted access, and secure third-party platforms. However, no method of transmission over the Internet is 100% secure.
10. Your Rights
10.1 EEA Residents (GDPR)
You have the right to:
Access your data
Rectify inaccuracies
Delete your data
Restrict processing
Object to processing
Port your data to another service
Withdraw consent at any time
To exercise these rights, contact us at [insert your contact email].
10.2 California Residents (CCPA)
You have the right to:
Know what data is collected
Request data deletion
Opt out of data sales (we do not sell your data)
Non-discrimination for exercising rights
Submit CCPA requests to support@understandingsolace.com
11. Third-Party Service Providers
We may use third-party vendors for services including, but not limited to:
Payment processing
Scheduling
Course delivery
Email marketing
Analytics
These providers process your data on our behalf and are contractually obligated to protect it.
Examples include:
Stripe – https://stripe.com/us/privacy
PayPal – https://www.paypal.com/webapps/mpp/ua/privacy-full
Google Analytics – https://policies.google.com/privacy
[Insert platforms like Calendly, Zoom, Kajabi, Teachable, etc.]
12. Behavioral Remarketing
If we engage in remarketing (e.g., via Facebook Ads or Google Ads), we may use cookies to serve ads based on past interactions with our site. You can manage ad preferences at:
13. Coaching Session Confidentiality
All private 1:1 coaching sessions are considered confidential. Any session notes or materials are securely stored and not shared without your written consent, unless required by law.
14. Group Session Recordings
Group coaching sessions may be recorded for internal use, educational replays, or future program cohorts. By attending a group session, you consent to such recordings, which may include your name, voice, image, or other identifying details.
Recordings may be:
Shared with other enrolled participants
Used for internal review and service improvement
Posted in secure member portals
Unauthorized recording or distribution by participants is strictly prohibited. If you wish to avoid being recorded, you may choose to:
Mute your microphone and disable your video
Participate via chat or not attend live sessions
For concerns, contact us at [insert email].
15. Children’s Privacy
Our Service is not intended for individuals under 18. We do not knowingly collect information from children. If you are a parent or guardian and believe your child has submitted data, please contact us.
16. Do Not Track
Our website does not respond to “Do Not Track” signals from web browsers.
17. Links to Other Sites
Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the content, privacy policies, or practices of any third-party sites. We encourage you to review their privacy policies when visiting such sites.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the “Effective Date” at the top of this page and notify you via email or a prominent notice on our Service prior to the changes becoming effective.
We encourage you to review this Privacy Policy periodically for updates.
19. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
By email: support@understandingsolace.com
By visiting our website contact page: https://www.understandingsolace.com/privacy-policy
For privacy rights requests (such as access, correction, deletion), complaints, or to withdraw consent, please reach out directly and we will respond promptly.